Refund Policy
Refund Policy
Last Updated: 30.11.2023
Thank you for shopping at BabiesWalk. We appreciate your business and want you to be satisfied with your purchase. Please review our refund policy below.
Refund Eligibility
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Physical Products:
- We accept refund requests for physical products within 30 days of the date of purchase.
- To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.
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Digital Products:
- Refunds for digital products (e.g., downloadable software, digital files) will be considered on a case-by-case basis.
- If you experience technical issues with a digital product, please contact our customer support for assistance.
Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Downloadable software or digital products where the product has been accessed or downloaded
- Perishable goods
Refund Process
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Physical Products:
- To request a refund for a physical product, please contact our customer support at info@babieswalk.com within 30 days of receiving the item.
- Provide your order number, a clear description of the issue, and any supporting documentation (e.g., photos).
- Our customer support team will guide you through the return process if applicable.
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Digital Products:
- For issues with digital products, contact our customer support at info@babieswalk.com with details of the problem.
- Refund requests for digital products will be assessed based on the nature of the issue.
Processing Time
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Physical Products:
- Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 30 days.
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Digital Products:
- Refund processing times for digital products may vary based on the nature of the issue.
Late or Missing Refunds
If you haven't received your refund within the specified time:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- If you've done all of this and still have not received your refund, please contact us at info@babieswalk.com.
Contact Us
If you have any questions about our refund policy, please contact our customer support at info@babieswalk.com.