Refund Policy

Refund Policy

Last Updated: 30.11.2023

Thank you for shopping at BabiesWalk. We appreciate your business and want you to be satisfied with your purchase. Please review our refund policy below.

Refund Eligibility

  1. Physical Products:

    • We accept refund requests for physical products within 30 days of the date of purchase.
    • To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.

  2. Digital Products:

    • Refunds for digital products (e.g., downloadable software, digital files) will be considered on a case-by-case basis.
    • If you experience technical issues with a digital product, please contact our customer support for assistance.

Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Downloadable software or digital products where the product has been accessed or downloaded
  • Perishable goods

Refund Process

  1. Physical Products:

    • To request a refund for a physical product, please contact our customer support at info@babieswalk.com within 30 days of receiving the item.
    • Provide your order number, a clear description of the issue, and any supporting documentation (e.g., photos).
    • Our customer support team will guide you through the return process if applicable.

  2. Digital Products:

    • For issues with digital products, contact our customer support at info@babieswalk.com with details of the problem.
    • Refund requests for digital products will be assessed based on the nature of the issue.

Processing Time

  1. Physical Products:

    • Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 30 days.

  2. Digital Products:

    • Refund processing times for digital products may vary based on the nature of the issue.

Late or Missing Refunds

If you haven't received your refund within the specified time:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • If you've done all of this and still have not received your refund, please contact us at info@babieswalk.com.

Contact Us

If you have any questions about our refund policy, please contact our customer support at info@babieswalk.com.

Contact us